Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and

conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and

Disclaimer Notice and any or all Agreements: "Donor" "Client", "You" and "Your" refers to you,

the person accessing this website and accepting the Company's terms and conditions. "The

Company", "Ourselves", "We" and "Us", refers to our company, The Friendship Foundation

Limited (under the auspices of Community Outreach Ministries) and its registered trademarks

"International Gratitude Day", "Say Thanks December" and "Pamper a Carer", or "Us", refers to

the Donor, Client and Ourselves. All terms refer to the offer, acceptance and consideration of

payment necessary to undertake the process of our assistance to the Donor and/or Client in the

most appropriate manner, whether by formal meetings of a fixed duration, or any other means,

for the express purpose of meeting the Donor’s and/or Client's needs in respect of provision of

the Company's stated services/products, in accordance with and subject to, prevailing Australian

Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or

he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorised employees within the company on a

need to know basis only use any information collected from individual donors and/or customers.

We constantly review our systems and data to ensure the best possible service to our donors

and/or customers. Parliament has created specific offences for unauthorised actions against

computer systems and data. We will investigate any such actions with a view to prosecuting

and/or taking civil proceedings to recover damages against those responsible.

Confidentiality

Donors and Client records are regarded as confidential and therefore will not be divulged to any

third party, other than our manufacturer and/or supplier(s) for the provision of agreed services

and products and if legally required to do so to the appropriate authorities. Donors and/or Clients

have the right to request sight of, and copies of any and all Donor and/or Client Records we

keep, on the proviso that we are given reasonable notice of such a request. Donors and/or

Clients are requested to retain copies of any receipts and or literature issued in relation to the

provision of our services. Where appropriate, we shall issue Client's with appropriate written

information, handouts or copies of records as part of an agreed contract, for the benefit of both

parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail

address for unsolicited mail. Any emails sent by this Company will only be in connection with the

provision of agreed services and products.

Disclaimer

Exclusions and Limitations

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by

law, this Company:

 excludes all representations and warranties relating to this website and its contents or

which is or may be provided by any affiliates or any other third party, including in relation

to any inaccuracies or omissions in this website and/or the Company's literature; and

 excludes all liability for damages arising out of or in connection with your use of this

website. This includes, without limitation, direct loss, loss of business or profits (whether

or not the loss of such profits was foreseeable, arose in the normal course of things or

you have advised this Company of the possibility of such potential loss), damage caused

to your computer, computer software, systems and programs and the data thereon or any

other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its

negligence. The above exclusions and limitations apply only to the extent permitted by law. None

of your statutory rights as a consumer are affected.

Payment

All goods remain the property of the Company until paid for in full. Monies that remain

outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing

Australian base interest rate on the outstanding balance until such time as the balance is paid in

full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid

sixty days from the date of invoice via collection Agencies and/or through the Small Claims

Court. In such circumstances, you shall be liable for any and all additional administrative and/or

court costs.

Returned cheques will incur a surcharge to cover banking fees and administrative costs. In an

instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if

agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or

transactions and agreements entered into will cease with immediate effect until such time as any

and all outstanding monies are recovered in full.

Delivery Policy

All postage and handling of purchased products are dealt with by external partners and Australia

Post. Orders are processed twice weekly for the duration of the campaign (November and

December). Product delivery should normally take place within 5 - 10 working days from the time

of order placement. We take no responsibility for delivery delays, lost products, or incorrectly

entered delivery address details. We will assist you wherever possible or reasonable, to track or

recover orders that have not arrived within 10 working days.

Cancellation Policy

Minimum 24 hours’ notice of cancellation required. Notification for instance, in person, via email,

and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the

right to levy a charge to cover any subsequent administrative expenses.

Termination of Agreements and Refunds Policy

Both the Client and Ourselves have the right to terminate any Services Agreement for any

reason, including the ending of services that are already underway. No refunds shall be offered,

where a Service is deemed to have begun and is, for all intents and purposes, underway. Any

monies that have been paid to us which constitute payment in respect of the provision of unused

Services, shall be refunded.

Availability

You are solely responsible for evaluating the fitness for a particular purpose of any downloads,

programs and text available through this site. Redistribution or republication of any part of this

site or its content is prohibited, including such by framing or other similar or any other means,

without the express written consent of the Company. The Company does not warrant that the

service from this site will be uninterrupted, timely or error free, although it is provided to the best

ability. By using this service you thereby indemnify this Company, its employees, agents and

affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user's movement, and gather

broad demographic information for aggregate use. IP addresses are not linked to personally

identifiable information. Additionally, for systems administration, detecting usage patterns and

troubleshooting purposes, our web servers automatically log standard access information

including browser type, access times/open mail, URL requested, and referral URL. This

information is not shared with third parties and is used only within this Company on a need-to-

know basis. Any individually identifiable information related to this data will never be used in any

way different to that stated above without your explicit permission.

Links from this website

We do not monitor or review the content of other party's websites which are linked to from this

website. Opinions expressed or material appearing on such websites are not necessarily shared

or endorsed by us and should not be regarded as the publisher of such opinions or material.

Please be aware that we are not responsible for the privacy practices, or content, of these sites.

We encourage our users to be aware when they leave our site & to read the privacy statements

of these sites. You should evaluate the security and trustworthiness of any other site connected

to this site or accessed through this site yourself, before disclosing any personal information to

them. This Company will not accept any responsibility for any loss or damage in whatever

manner, howsoever caused, resulting from your disclosure to third parties of personal

information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the

Company's services and the full content of this website.

This Company's logo is a registered trademark of this Company in Australia and other countries.

The brand names and specific services of this Company featured on this web site are

trademarked.

Communication

We have several different e-mail addresses for different queries. These, & other contact

information, can be found on our Contact Us link on our website or via Company literature or via

the Company's stated telephone, facsimile or mobile telephone numbers.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any

Agreement which is due to an event beyond the control of such party including but not limited to

any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or

military authority, uprising, earthquake, flood or any other natural or man-made eventuality

outside of our control, which causes the termination of an agreement or contract entered into, nor

which could have been reasonably foreseen. Any Party affected by such event shall forthwith

inform the other Party of the same and shall use all reasonable endeavours to comply with the

terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement

or the failure of either Party to exercise any right or remedy to which it, he or they are entitled

hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations

under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall

be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of Australia govern these terms and conditions. By accessing this website, making

donations or using our services/buying our products you consent to these terms and conditions

and to the exclusive jurisdiction of the Australian courts in all disputes arising out of such access.

If any of these terms are deemed invalid or unenforceable for any reason (including, but not

limited to the exclusions and limitations set out above), then the invalid or unenforceable

provision will be severed from these terms and the remaining terms will continue to apply. Failure

of the Company to enforce any of the provisions set out in these Terms and Conditions and any

Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of

such provisions and shall not affect the validity of these Terms and Conditions or of any

Agreement or any part thereof, or the right thereafter to enforce each and every provision. These

Terms and Conditions shall not be amended, modified, varied or supplemented except in writing

and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and

your continued use of the site will signify your acceptance of any adjustment to these terms. If

there are any changes to our privacy policy, we will announce that these changes have been

made on our home page and on other key pages on our site. If there are any changes in how we

use our site donor’s and/or customers' Personally Identifiable Information, notification by e-mail

or postal mail will be made to those affected by this change. Any changes to our privacy policy

will be posted on our web site 30 days prior to these changes taking place. You are therefore

advised to re-read this statement on a regular basis.

These terms and conditions form part of the Agreement between the Donor and/or Client and

Ourselves. By accessing this website and/or providing a donation and/or undertaking a booking

or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer

Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are

unaffected.